Frequently Asked Questions
Everything you need to know about shopping with Hanz Driven.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
Hanz Driven accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Hanz Driven, we are committed to quality and ethics. We work closely with our manufacturers to ensure our fabrics are sourced responsibly and our production processes minimize environmental impact.